About the clinic

/ Services and fees

Services


Our Services

 

Our Doctors and Nurses work together as a team with you. We provide a broad range of primary care services including:

 

  • Acute accident care and wound management
  • Woman’s health including cervical cancer screening and family planning
  • Wellness checks
  • Cardiovascular risk assessments including diabetes checks
  • Chronic disease management
  • Paediatric care and immunisations
  • Minor surgery and biopsies
  • Comprehensive skin checks and skin cancer screening including state-of-the art imaging
  • Mental health care
  • Insurance and Driving medicals
  • Our nursing team provide a variety of services including blood and urine tests, hearing assessments, wound and skin care, cervical smears, diabetes management, ECG’s, tympanometry, vaccination and smoking cessation support.

 

Results… Our nurses are extremely busy. You may phone for medical advice or results between 8am and 6pm (Monday-Friday). As a rule we do not phone through ‘normal results’. Should the nurse be unavailable for your phone call, please leave a message and they will return your call.

 

Repeat Prescriptions

You can order repeat prescriptions online and choose to either pick up at your convenience or have your prescription delivered to a Pharmacy near you. Please allow up to 48 hours for requests of prescriptions to be processed.

Get prepared -  if you are going on holiday, please make sure you allow plenty of time to organise your prescription.

Click here to use our repeat prescription request form

 

Appointment making

Our appointment service on the website is for GP consultations only. Please ring the surgery if you need to book for minor surgery, Mirenas, nursing appointments and immunisations for children.

Please do not book an appointment on the website on behalf of a non registered adult or child - please call us instead to enrol.

 

Administrative Service

Should you require referrals, letters, or forms completed without an appointment, please allow up to 48 hours for this to be processed. This service does incur an additional charge. In some cases it may become necessary to arrange an appointment for this.

 

Patient Enrolment

Our books have now been closed for all of our doctors.  Please call the Practice for further information. 

 


 

Fees 


Patient Fees


Fees vary depending on your age, your entitlements to subsidies (according to MOH guidelines), and the services we provide. Should you have a concern regarding funding, we are happy to provide further information on request. The fee scale varies according to eligibility of government subsidies for a standard consultation for enrolled patients in different age groups. There may be additional charges for:

 

  • Accounts not being paid on the day of consultation
  • Non cancellation of appointments or cancelling less than 4 hours before your appointment will incur a $30.00 fee (you will be invoiced on the day). 
  • Longer consultations or additional services being provided
  • Patients who are not enrolled with the practice (i.e. casual patients)
  • After hours consultations
  • Nursing services ($25.00 nurse fee)
  • Phone consults


Standard Consultation Fees

 

Age

Enrolled Patients

Casual Patients

Under 14 Years no fee $ 57.00
14 to 17 years $ 40.00 $ 57.00
18 year and above $ 51.00 $ 85.00
CSC or HSU Card Holders 51.00  $65.00

 

 


 

ACC Subsidised Fees:

 

Age

Enrolled Patients

Casual Patients

Under 14 Years no fee $ 50.00
 14 to 18 years $ 42.00 $ 52.00
18 year and above $ 51.00 $ 85.00

 

 Our consultation fees are based on a 15 minute standard appointment.

 


 

Additional Services:

 

Service

Fee

Minor surgery (15 minutes plus material) $ 150.00
Minor surgery (30 minutes plus material) $ 275.00
Prescription requests pickup (within 48 hours) (Requested/Processed Same Day) $ 18.00 & $22.00
Prescription requests  faxed (within 48 hours)(Requested/Processed Same Day) $22.00  & $24.00
Certificates (WINZ, ACC, etc without consultation) $ 25.00
Referral letters (without consultation) $ 25.00

 

For further services and fees please refer to our fee schedule inside the surgery or ask one of our staff members.

 

Notification of Test Results (Laboratory and Radiology)

We will only contact you when test results are of concern. You are welcome to contact us and check whether your results have been received and what the results are OR in case we have been unable to contact you about a concerning result.

Please note that you can have normal results in the presence of significance illness. It is important that you contact us if your symptoms are persisting or you develop new symptoms.

Also please inform us if your contact details have changed in case we need to contact you (e.g. address, phone number and email).

 

Immigration Medicals

We do not do Immigration Medicals but here is some information on places to go if you need one as at 17/4/18.

Doctors on Riccarton

183 Riccarton Road
Riccarton
Christchurch
+64-3-348-8989 

 Monday to Friday     08:00 to 18:00

Saturday                    09:00 to 17:00                      

Moorhouse Medical Centre

3 Pilgrim Place
Syndenham
Christchurch
+64-3-365-7900 

Monday to Sunday 08:00 to 20:00                      

Immigration Express (CHCH) Ltd

71 Bealey Avenue
Christchurch
+64-3-377-1585 

Monday to Friday     06:45 to 17:00                      

Christchurch Immigration Health

Level 1, Milford Chambers 
249 Papanui Road 
Christchurch 
+64-3-355-7444 
0800-088-882 (Calls within New Zealand only) 
+64-021-334-110 

Monday to Friday     09:00 to 15:00                       

High Street City Health

9/62 Riccarton Road
Riccarton
Christchurch
+64-3-341-8780 

Monday to Friday     08:00 to 18:00                      

 


 

 

PATIENT INFORMATION

 

Do you want someone to stay with you during your appointment

All patients are entitled to have a chaperone or support person with them for any appointment.

The chaperone can be a family member, friend or a member of staff.

If you want a member of staff to accompany you during the visit, please let the receptionist know when you arrive for your appointment.

Interpreter Services

We have free access for enrolled patients to interpreter services.

This service is provided by Interpreting New Zealand (www.interpret.org.nz ph 0508 468 377) and funded by Pegasus Health for our enrolled patients.

If you require this service, please inform the receptionist when you make your appointment.

Face-to-face interpreters usually require at least 48 hours notice

Access for patients with sight, hearing or speech impairment

If you have any of these impairments, please let the receptionist know when you make your appointment.

Our building is accessible and we welcome you to bring your support person(s) and/or guide dog. Interpreting New Zealand provides interpreter for New Zealand Sign Language (see “Interpreter Services” *link).

 


 

 

Our complaints Process

We aim to provide a high quality, professional service for all patients at all times. If you have any complaints about the treatment or service you have received from us, we would like to know. It is best if full details of the complaint can be received in writing; if this is not possible then it should be written down by a staff member.

If you make a complaint to us we will:

1. Let you know that we have received your complaint within five working days unless it has been resolved to your satisfaction within that time.

2. Let you know within the next ten working days whether or not we feel your complaint is justified.  If we need more time to investigate your complaint, we will advise you of this and why more time is needed.

Once we have made a decision regarding the acceptance or otherwise of your complaint we will:

1. Provide you with reasons for our decision

2. Advise you of actions we propose to take

3. Advise you of the practice appeal procedures and your rights to complain to the Health & Disability Commissioner or the Privacy Commissioner.

 

 

 

 

 

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