• Why are ACC fees the same as a standard Consultation Fee?

Previously, when there were no subsidies for standard consultations, ACC was the only source of subsidy for adults, resulting in lower fees. However, ACC subsidies are now very similar to those for non-ACC consultations, making it no longer possible for us to absorb the additional costs.

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• Why do I have to pay more for a repeat prescription if I am a Community Service Card holder?

Our clinic receives funding for our enrolled patients, including additional funding for Community Service Card holders. This funding primarily covers standard GP consultations. While we strive to extend this support to other areas, such as nurse consultations, we are unable to extend it to cover prescription services as well.

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Administrative tasks, like processing repeat prescriptions, require a considerable amount of time outside of our appointments and place an additional burden on our staff. Therefore, we need to charge for these services. However, this service offers some flexibility, allowing you to avoid the need to visit the clinic in person or book an appointment, and with limited appointments available, this enables us to meet the needs of more patients, more quickly.

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You always have the option to book an appointment to have your prescription completed.

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• Children are normally free, why do I have to pay for a repeat prescription?

Our clinic receives funding for our enrolled patients, including additional funding for children. This funding primarily covers standard GP consultations. While we strive to extend this support to other areas, such as nurse consultations, we are unable to extend it to cover prescription services as well.

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Administrative tasks, like processing repeat prescriptions, require a considerable amount of time outside of our appointments and place an additional burden on our staff. Therefore, we need to charge for these services. However, this charge offers some flexibility, avoiding the need to visit the clinic, which we know can be more difficult with children in tow, and with limited appointments available, this enables us to meet the needs of more patients in a timely manner.

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You always have the option to book an appointment to have your child's prescription completed.​​​